Delivery Policy

Delivery will be performed by a third party company on your selected day and can be canceled before the delivery process starts. After a phone confirmation, a cancellation fee will apply. Merchandise should be received in the time frame given to the Customer. If the Customer is not present to receive the goods, a re-delivery charge will be applied. The delivery team will place the furniture where indicated by the customer one time; we cannot move existing furniture or dispose of it. Normal set-up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. Bunk beds are subject to an additional assembling fee. We are not equipped to dust, hang mirrors on walls, level furniture on carpet, attach headboard to frame or cut bed slats. If in the process of delivery it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairways, then A & R FURNITURE cannot be responsible for any damages to furniture, floors or walls. Note that if the home is not accessible to our truck, or is above the second floor without access to an elevator, it will be the Customer’s responsibility to provide a means of transportation from the truck to the home. To ensure the safety of our drivers, A & R FURNITURE will determine whether they will make deliveries during hazardous weather conditions, change of delivery date not represent a breach of the contract.

Orders could be canceled before delivery has been scheduled. Furniture can be returned with the same delivery truck for a 100% refund minus delivery charge. Customers can return the merchandise within 7 days of delivery for an 70% refund minus the delivery charge. Items must be packed in their original boxes and in new conditions. Merchandise labeled “As Is”, “Floor Sample”, as well as any “Special Orders” are irrevocable and are not subject to refund, exchange or cancellation. Cash payments will be returned by check, two weeks after cancellation.

In the event A & RFURNITURE takes legal action concerning the terms of this agreement. Whether or not the matter proceeds to judgment, A & R FURNITURE shall be entitled to reasonable attorney’s fees and out of pocket costs incurred.